VCDS is a local consumer agency which operates under the direct supervision of the California Department of Consumer Affairs. Mediation programs provide an alternative method of resolving complaints without having to go to court. Through the mediation process, the individuals involved in a dispute work out their own solutions with the help of a mediator. The mediator does not enforce a decision on the individuals, but helps guide them in reaching a solution. Since the individuals involved in the dispute play active roles in resolving the problem, they usually are comfortable and supportive of the solution.
Successful mediations often result in written agreements that are signed by both individuals in a dispute. If the parties do not reach a mutually agreeable solution, either or both of the parties may still file a court action.
Mediation procedures are voluntary, and usually take place in one or more sessions. Mediators usually are either trained, volunteer nonlawyers who reside in the community, or are paid individuals with backgrounds in law, psychology, or counseling. The mediator's role is to work with both parties in a dispute to identify the issues, reduce misunderstandings, clarify priorities, vent emotions, find points of agreement, explore new areas of compromise, and negotiate an agreement.
Local mediation programs available in California are listed below.
• Statewide Mediation Programs
• California Dispute Resolution Programs Act: Statutes
• California Dispute Resolution Programs Act: Regulations
VCDS offers a variety of services to more effectively resolve disputes:
· Mediation Ÿ A trained, neutral third party (mediator) helps parties reach a solution which the parties deem fair.
· Arbitration Ÿ An arbitrator is selected and the parties agree to abide by the decision the arbitrator makes regarding the dispute.
· Med/Arb Ÿ The parties attempt to resolve the dispute in mediation and if no agreement is reached, the mediator/arbitrator will then make a decision.
· Specialized Group Discussions Ÿ A mediator or panel of mediators will come to your location and facilitate communication, negotiation, and problem-solving.
· Negotiation and Dispute Resolution Training Ÿ VCDS offers a wide range of conflict management and dispute resolution training and consulting resources to individuals and organizations in Ventura County. Negotiation and mediation courses are taught on a yearly basis.
VCDS consults with businesses and organizations who wish to adopt pro-active strategies for the management of conflict. VCDS offers training programs in the areas of negotiation, mediation, and conflict management which can be tailored to the individual needs of businesses and other organizations.
